Shipping-policy

A Note on Our Products and Delivery

Because our items are primarily sourced from overseas, the journey to your doorstep can sometimes take a little longer, and the exact delivery time may vary based on your location. This also means that, in rare instances, a package might take longer than the typical timeframe to arrive. These occasional delays are outside our control, and customs processes can sometimes add extra time as well.

When Packages Are Delayed or Lost

If a package doesn’t reach you due to an incorrect address on the order, the responsibility for that loss falls on the customer. We’re unable to take accountability for deliveries that fail for this reason. However, we do understand that other issues can arise during transit, and we’re prepared to help with items that arrive damaged or go missing along the way, provided the situation is reported to us quickly.

If You Need to Return an Item

Should you decide to send a product back, the cost of return shipping is yours to cover. Any original shipping fees paid are also non-refundable. When a refund is processed, the expense of the return shipping will be taken out of the amount you get back. The only situation where we step in to pay for shipping is when an item shows up damaged and a replacement is needed.

For Damaged or Lost Items: The 5-Day Rule

To make sure we can step in and assist with a damaged product or a package lost in transit, we need to receive proof of the issue, as detailed in our refund section, within 5 days of the goods being delivered to you. Reaching out within that window is essential for us to be able to accommodate your situation.