Shipping & Delivery

Your Immediate Actions: Ordering & Cancellation

When you place an order, the details you submit are final. We cannot adjust the model or color after the fact. Once your order enters our system, it is locked—modifications and cancellations are no longer possible at that stage.

If you realize a change is needed, reach out to us right away. Our warehouse team moves quickly, and the window to act closes the moment processing begins. Any order that has already been packed or handed off for shipment cannot be canceled.

Our Processing & Shipping Commitment

Every order is fulfilled and dispatched directly from our own warehouse. While we work to move your purchase through quickly, processing timelines can extend during holidays and peak sale periods. You will receive a shipping confirmation email once your package leaves our facility, which includes the tracking details you need to monitor its journey. The final shipping cost is calculated based on the package weight and your delivery destination.

Your Financial Responsibilities: Taxes, Duties, and Fees

For all international orders, you are the importer of record and must cover any customs duties, import taxes, or related fees levied by the destination country. These charges are not included in the item price or shipping cost and are not covered by Weallfrog. To understand the specific fees that may apply, contact your local customs office directly.

Additionally, if your payment card is denominated in a currency other than US Dollars, your bank may apply its own exchange rate and a foreign transaction fee. Weallfrog does not control or reimburse these charges. While you can browse our store in your local currency, the checkout process and all transactions are conducted in USD, processed securely through Paypal or Stripe.

Your Role in Tracking & Delivery

Once your order is en route, you are solely responsible for tracking its progress and responding to any requests from customs or the courier. This includes submitting required documentation or notifications promptly. If a package is returned to us or marked as undeliverable because you did not follow up or provide the necessary information, we cannot issue a free refund or replacement. In that situation, you may need to place a new order.

Delivery is handled by your local post office or a courier service. Customs clearance can sometimes require extra paperwork and time, which may delay the final delivery. If no one is available to receive the package, a notice card is typically left with instructions for collection.

Legal & Customs Compliance

It is your responsibility to verify your country’s postal regulations for any restricted or prohibited items. Weallfrog cannot be held liable for shipments that are refused entry by the destination country’s authorities.

Final Reminders

To summarize the critical cutoff: once our warehouse processes your order, no changes can be made. Orders that have been packed or shipped are beyond the point of cancellation. Please review your selections carefully before completing your purchase.